Complaints and Appeals Process
Issues crop up at any given time. At EnglishWise Global, we chart a clear channel through which you can receive support to address grievances. Find it here.
Informal (Internal) Process
- Start by talking to your teacher about the issue. Alternatively, you can make an appointment at Reception to meet with the Academic Manager.
- If needed, you can bring a support person to the meeting.
- You will receive the outcome in writing.
- If dissatisfied, you can initiate the internal appeal process by speaking to Reception or Student Services.
Formal (Internal and External) Process
- Once your internal appeal is submitted, it will be reviewed by relevant staff.
- You will have an interview regarding your appeal. You may bring a support person to this meeting.
- After the interview and investigation, you will receive the final outcome in writing within 20 working days.
External Appeal: If you're not satisfied with the final decision, you can appeal externally within 10 working days through the Overseas Student Ombudsman.
Please note the right to appeal under our internal processes does not affect your right to take further action under Australian Consumer Law, if applicable.
